Airtel Digital TV Troubleshooting

Airtel Digital TV Troubleshooting

       Airtel digital tv has more than 4 million subscribers,this blog post helps the airtel digital tv users to solve the problems occured during airtel settopbox usage.

Problem: NO SIGNAL  (Error: B001)

Reason:

• Heavy Cloudy Conditions or Rainfall
• Dish alignment problem
• Faulty Cable or Connectors
• Loose cable connection from Set Top Box
• Some obstacle in front of  the Dish

No Signal Trouble Shooting:

1. Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm).
2. Please check and remove any obstruction around the dish.
3. Check all cable connections.
4. Restart the Set Top Box by switching power Off and then On.
5. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), please call the call center.

Problem:Please check, viewing card is not inserted properly in Set top box (Error Code:4)

Reason:

If the viewing card is not inserted properly or not being detected

Troubleshoot:
Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box.

Problem:This channel is not subscribed by you (Error: 4)

Reason:

Your current subscription does not include this channel

Troubleshoot:
Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile

Problem:Account is suspended due to low balance (Error Code: 6)

Reason:

When the Account balance turns negative.

Troubleshoot:

Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.

Problem:No Picture, No Sound but the front panel shows the display.

Reason:

The receiver is on Standby.

Troubleshoot:

Press on the power button  on the Remote control to bring the Set-Top box out of standby.

Problem:Airtel digital tv remote not working 

Reason:

1.Your STB may be off.
2. There are no batteries or the batteries may have become flat.

Troubleshoot:
 check batteries in you remote 

No Picture, No Sound but the indication on the front panel of the Set-Top box is correct

Reason:
1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing

Troubleshoot:
1. Press the AV button on your remote.
2. Check the AV connection in the STB.
3. Check the TV's AV connection.
4.Check all your connection.

                

These are the common problems which is faced by airtel digital tv users,if  there is any specific problems kindly comment ur issues.